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Knowledge base
Getting Started
How Sortd Works
5
How can Sortd benefit my team or business? What should I use it for?
How does Sortd work with your Gmail Inbox?
What is a Template Board?
What is my Personal Board?
Why is Sortd intermittently logging me out and logging me in?
Training Videos and Video walk-throughs
2
What does Sortd do? Watch a quick demo video
Videos and how to guides ▶️
Understanding Permissions
7
Why does Sortd need Permissions to Read my Email?
Is Sortd secure?
Does Sortd store my email?
Why does Sortd need permission to read and modify my email?
What can Sortd do with my data?
View all 7
Free Trial, Plans and Pricing
7
How much does Sortd cost?
How Does the Free Trial Work?
Understanding Sortd Subscriptions and Billing
How do the various Sortd pricing plans work?
I don't remember selecting a paid plan. Why am I on a free trial?
View all 7
Using Sortd
2
How do I group related email conversations or merge two emails into one card?
Board setting - Move to cards to the top when new emails are received
Troubleshooting
6
Troubleshooting
Can an email alias cause emails not to sync or be delayed?
I am getting the error 'The state token is invalid or has expired. Please try again'
CSRF token error messages
Error 429: User-rate limit exceeded.
View all 6
Using Sortd for Gmail
Technical FAQ
11
Does Sortd work with other email accounts?
Does Sortd work with multiple Google Accounts?
What Gmail options/settings/configuration does Sortd work with?
Does Sortd work with other Chrome Extensions?
How do I update to the latest version of Sortd?
View all 11
Product FAQ
68
Custom Properties - Learn more
How much does Sortd cost?
How do I Add a List?
How do I add or remove users from my Sortd Team or Board
How do I set up a Custom Property?
View all 68
Technical Assistance/ Problem Solving
21
Sortd is slowing down or seems to have decreasing performance
Drag and Drop is not working!
Gmail Toolbars have disappeared
Sortd is only showing me the first/oldest email in a Conversation
Sortd is stuck in a 'loading' state or won't activate, what can I do?
View all 21
Help with the Sortd Mobile App
FAQ
0
What's New
What's New in Sortd for Gmail
88
15 October 2022 Sortd 2.0 Launched (version 2.0.293)
7 April 2022 (version 1.9.51)
31January 2022 (version 1.9.41)
25 Nov 2021 (version 1.9.28)
27 July 2021 (version 1.9.5)
View all 88
What's new in the Sortd Mobile App
0
Help with Eva (private beta)
Basic help
1
Frequently asked questions about Eva (in private beta)