Help Desk

How Sortd Works 5

• How can Sortd benefit my team or business? What should I use it for?
• How does Sortd work with your Gmail Inbox?
• What is a Template Board?
• What is my Personal Board?
• Why is Sortd intermittently logging me out and logging me in?

Training Videos and Video walk-throughs 3

• What does Sortd do? Watch a quick demo video
• Videos and how to guides ▶️
• Setting up a Google Group in Sortd

Understanding Permissions 7

• Why does Sortd need Permissions to Read my Email?
• Is Sortd secure?
• Does Sortd store my email?
• Why does Sortd need permission to read and modify my email?
• What can Sortd do with my data?

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Free Trial, Plans and Pricing 7

• How much does Sortd cost?
• How Does the Free Trial Work?
• Understanding Sortd Teams, Boards and Billing
• How do the various Sortd pricing plans work?
• I don't remember selecting a paid plan. Why am I on a free trial?

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Using Sortd 2

• How do I group related email conversations or merge two emails into one card?
• Board setting - Move to cards to the top when new emails are received

Troubleshooting 6

• Troubleshooting
• Can an email alias cause emails not to sync or be delayed?
• I am getting the error 'The state token is invalid or has expired. Please try again'
• CSRF token error messages
• Error 429: User-rate limit exceeded.

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Technical FAQ 12

• Does Sortd work with other email accounts?
• Does Sortd work with multiple Google Accounts?
• What Gmail options/settings/configuration does Sortd work with?
• Does Sortd work with other Chrome Extensions?
• How do I update to the latest version of Sortd?

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Product FAQ 71

• Custom Properties - Learn more
• How much does Sortd cost?
• How do I Add a List?
• How do I add or remove users from my Sortd Team or Board
• How do I set up a Custom Property?

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Technical Assistance/ Problem Solving 21

• Sortd is slowing down or seems to have decreasing performance
• Drag and Drop is not working!
• Gmail Toolbars have disappeared
• Sortd is only showing me the first/oldest email in a Conversation
• Sortd is stuck in a 'loading' state or won't activate, what can I do?

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FAQ 0

What's New in Sortd for Gmail 88

• 15 October 2022 Sortd 2.0 Launched (version 2.0.293)
• 7 April 2022 (version 1.9.51)
• 31January 2022 (version 1.9.41)
• 25 Nov 2021 (version 1.9.28)
• 27 July 2021 (version 1.9.5)

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What's new in the Sortd Mobile App 0

Basic help 6

• Getting Started with Eva
• How do I add Eva to Google Chat?
• How do I remove Eva from Google Chat?
• Are there any prerequisites for using Eva?
• How do I control what messages Eva sends me?

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