If you use a Google Group for your shared mailbox, you will likely have multiple team members receiving copies of the same emails sent to the group. In Sortd, your shared inbox board will become a single shared resource that all of your team members simply access from within their own Gmail accounts.

Since emails sent to the shared email address will be automatically added to the board, you no longer need to have the whole team receiving copies of the same emails.  So the first thing you need to do when setting up a Google Group with Sortd is turn off email forwarding for the group members.  It is no longer necessary for your team to receive copies of the same email and it will just create confusion, so it's important that you do this.

You will, however, need to keep emails on for one of the group members.  This would usually be the group owner but it can be any email account that has access to the board in Sortd.

Turn off email forwarding for Group members

1. Go to https://groups.google.com/

2. Click on the relevant group name

3. Go to Members

4. For every member of the group other than the group owner*, turn of email notifications.

* If the group owner is not a member of the Sortd board you will be using for your shared mailbox, you can turn email forwarding off for the owner, but the Gmail account you are using for the shared mailbox will need to be a member of the group and email forwarding needs to be on for that account only.

Setting up your Google Group in Sortd

After you have reconfigured email forwarding in Google Groups, log into the account that is still receiving emails on the group, and then follow the steps below.  Note, in Step 1 below, if you don't see the blue button click on the list heading and select "Add incoming emails to this list".