Technical Assistance/ Problem Solving

Technical Assistance and answers to commonly requested technical issues

Drag and Drop is not working!
Please note that Drag and Drop ONLY works in Fullscreen Mode. We do not currently support the ability to drag an email into the Sidebar. From within the Gma...
Wed, 21 Oct, 2015 at 3:49 PM
Sortd is not loading/retrieving the email in my Inbox [UPDATE 9 Dec 2015]
Sortd relies on Google IMAP to retrieve the Inbox. Unfortunately the Google IMAP service is quite inconsistent with regard to how long an action takes (such...
Wed, 9 Dec, 2015 at 5:31 PM
Gmail Toolbars have disappeared
Sortd currently only works when Gmail is running in its Default mode, so its possible that if you have Gmail labs (or other Chrome Extensions) installed tha...
Wed, 4 Nov, 2015 at 7:17 PM
Sortd is only showing me the first/oldest email in a Conversation
Sortd works best if Gmail “Conversation View” is turned on. If you choose not to have Gmail “Conversation View” on then you can turn “Conversation View” ...
Tue, 26 Apr, 2016 at 2:11 PM
Sortd is stuck in a 'loading' state or won't activate, what can I do?
Sortd needs 3rd party cookies to be enabled for *.sortd.com, please either enable 3rd Party Cookies in Google Chrome or add an exception to allow 3rd par...
Tue, 13 Mar, 2018 at 10:49 AM
The Sortd Tab has disappeared?
Its possible that Sortd is clashing with another Chrome Extension you have installed. Unfortunately it is not possible to make sure Sortd works with all ...
Tue, 7 Jul, 2015 at 6:26 PM
Sortd doesn't work for my company/Google Apps account
Sortd requires IMAP access to be able to access metadata about your email (See Does Sortd store my email) as well as access to the Google+ API's. If...
Tue, 7 Jul, 2015 at 6:28 PM
My email domain/email has changed and Sortd has stopped working. How do I fix this?
If you have changed your email address or domain on Gmail's side but it's still the same actual mail account then we can help.  If it's a com...
Mon, 15 Jan, 2018 at 2:54 PM
How can I remove, delete or uninstall Sortd?
You might have the Sortd Chrome Extension, the Sortd Gmail add-on or both, so please read the section relevant to your particular situation. You will know t...
Mon, 14 May, 2018 at 11:36 AM
How can I reinstall Sortd?
First you need to uninstall Sortd, though you don’t necessarily need to revoke permissions unless you want to, but it is recommended. See How can I revoke S...
Mon, 14 May, 2018 at 11:34 AM