Help Desk

If Sortd seems to be slowing down here are some things to know and/or to try: The main Sortd interface runs as a Chrome Extension and in particular as a...

Please note that Drag and Drop ONLY works in Fullscreen Mode. We do not currently support the ability to drag an email into the Sidebar. From within the Gma...

Sortd currently only works when Gmail is running in its Default mode, so its possible that if you have Gmail labs (or other Chrome Extensions) installed tha...

Sortd works best if Gmail “Conversation View” is turned on. If you choose not to have Gmail “Conversation View” on then you can turn “Conversation View” ...

If you are having some issues loading Sortd, here are some solutions that you might find helpful: 1. Try logging out and then log back into Sortd (using...

Its possible that Sortd is clashing with another Chrome Extension you have installed. Unfortunately it is not possible to make sure Sortd works with all ...

Sortd requires access to your email account be able to access metadata about your email (See Does Sortd store my email) as well as access to the Google API&...

If you have changed your email address or domain on Gmail's side but it's still the same actual mail account then we can help.  If it's a comple...

You might have the Sortd Chrome Extension, the Sortd Gmail add-on or both, so please read the section relevant to your particular situation. You will know t...

First you need to uninstall Sortd, though you don’t necessarily need to revoke permissions unless you want to, but it is recommended. See How can I revoke S...