Help Desk

If you are having some issues loading Sortd, here are some solutions that you might find helpful:

1. Try logging out and then log back into Sortd (using the Sortd menu on the left):

2. Ensure that 3rd party cookies are enabled. Click here for instructions. 

See also "Sortd doesn't work for my Company Account".

If you have Third Party Cookies enabled and there are no issues with Sortd accessing your Company Account, please try re-installing the Chrome Extension. Instructions can be found in the section “How can I reinstall Sortd” below.

3. Temporarily revoke Sortd's access to your mailbox. Here is a link to show you how that can be done and it takes no more than 30 seconds.  Once you have done this, simply reload Gmail and open Sortd.  Sortd will then re-connect to your mailbox and all should work as expected.

IMPORTANT

If the above doesn't work please reach out to us on: team@sortd.com (and include console logs if possible)