Technical FAQ

Frequently Asked Questions For Technical Issues

Does Sortd work with other email accounts?
At the moment Sortd only works with Google Apps and Gmail accounts. For Google Apps accounts please also see "Sortd doesn't work for my Company...
Mon, 29 Jun, 2015 at 3:47 PM
Does Sortd work with multiple Google Accounts?
Each Sortd account is directly mapped to your Google account, so you cannot have one Sortd account linked to multiple Gmail addresses. However Sortd's ...
Thu, 17 Sep, 2020 at 1:04 PM
Is Sortd secure?
Sortd uses the industry standard OAuth process to access your Google account and as such we do not know or store your password. All communication between yo...
Thu, 17 Sep, 2020 at 1:08 PM
What Gmail options/settings/configuration does Sortd work with?
Sortd works best with the default Gmail options enabled.  If the Inbox type is anything other than "Default", the "Preview" l...
Wed, 4 Nov, 2015 at 7:25 PM
Does Sortd store my email?
Sortd does not store your email, but certain email information such as the Sender, Subject and Date are stored in Sortd when you drag an email into the orga...
Fri, 15 Feb, 2019 at 12:45 PM
Why does Sortd need Permissions?
Sortd uses the industry standard OAuth process to authenticate you and access your Google account. During the OAuth process you will be asked to give So...
Thu, 17 Sep, 2020 at 1:12 PM
Does Sortd work with other Chrome Extensions?
Unfortunately as there are so many Chrome Extensions available each changing and updating at their own cadence it is not possible for Sortd to be tested and...
Tue, 22 Sep, 2020 at 10:47 AM
How do I ensure I have the latest version of Chrome Extension?
Goto the Chrome Menu Icon -> More Tools -> Extensions Ensure that "Developer mode" is enabled (top right) and then Click on 'Update...
Tue, 20 Feb, 2018 at 12:49 PM
Show Unread Filter does not show new incoming Email
When the 'Show Unread' filter in the Sortd inbox is applied new email will not be displayed and one will have to return to the normal Inbox view...
Wed, 9 Dec, 2015 at 12:46 PM
Does the Sortd Chrome Extension work in Incognito mode?
At the moment the Sortd Chrome Extension does not run in Incognito mode (even if Incognito mode is enabled on the Chrome Extensions page).  If you want t...
Mon, 29 Jun, 2015 at 3:58 PM