Technical FAQ

Frequently Asked Questions For Technical Issues

Does Sortd work with other email accounts?
At the moment Sortd only works with Google Apps and Gmail accounts. For Google Apps accounts please also see "Sortd doesn't work for my Company...
Mon, 29 Jun, 2015 at 3:47 PM
Does Sortd work with multiple Google Accounts?
Each Sortd account is directly mapped to your Google account, so you cannot have one Sortd account linked to multiple Gmail addresses. However Sortd's ...
Thu, 17 Sep, 2020 at 1:04 PM
What Gmail options/settings/configuration does Sortd work with?
Sortd works best with the default Gmail options enabled.  If the Inbox type is anything other than "Default", the "Preview" l...
Wed, 4 Nov, 2015 at 7:25 PM
Does Sortd work with other Chrome Extensions?
Unfortunately as there are so many Chrome Extensions available each changing and updating at their own cadence it is not possible for Sortd to be tested and...
Tue, 22 Sep, 2020 at 10:47 AM
How do I ensure I have the latest version of Chrome Extension?
Goto the Chrome Menu Icon -> More Tools -> Extensions Ensure that "Developer mode" is enabled (top right) and then Click on 'Update...
Tue, 20 Feb, 2018 at 12:49 PM
Show Unread Filter does not show new incoming Email
When the 'Show Unread' filter in the Sortd inbox is applied new email will not be displayed and one will have to return to the normal Inbox view...
Wed, 9 Dec, 2015 at 12:46 PM
Does the Sortd Chrome Extension work in Incognito mode?
At the moment the Sortd Chrome Extension does not run in Incognito mode (even if Incognito mode is enabled on the Chrome Extensions page).  If you want t...
Mon, 29 Jun, 2015 at 3:58 PM
How can I get Sortd to work with Google Chat (GChat)/ Google Hangouts?
Although you can’t see your contact list when Sortd is in Fullscreen mode you will still receive messages if someone sends you a chat on Hangouts (the sc...
Tue, 26 Apr, 2016 at 2:00 PM
Does Sortd work in other web browsers besides Google Chrome?
The Sortd Chrome Extension is designed to run in Google Chrome for Desktop (i.e. It does not work on Chrome for Mobile devices). We only officially support ...
Thu, 17 Sep, 2020 at 4:13 PM
How can I remove or delete my Sortd account?
We would be sorry to see you go, so please reach out to us if you are having issues.   To decide what to remove, you should check what version of Sortd ...
Thu, 2 Dec, 2021 at 10:16 PM