Technical FAQ

Frequently Asked Questions For Technical Issues

Does Sortd work with other email accounts?
At the moment Sortd only works with Google Apps and Gmail accounts. For Google Apps accounts please also see "Sortd doesn't work for my Company...
Mon, 29 Jun, 2015 at 3:47 PM
Does Sortd work with multiple Google Accounts?
Sortd is directly mapped to the account structure in Gmail itself, so while it does support multiple accounts it will see each Gmail account (running in a s...
Tue, 9 Jan, 2018 at 11:38 AM
Is Sortd secure?
Sortd uses the industry standard OAuth process to access your Google account and as such we do not know or store your password. All communication between yo...
Fri, 15 Feb, 2019 at 12:48 PM
What Gmail options/settings/configuration does Sortd work with?
Sortd works best with the default Gmail options enabled.  If the Inbox type is anything other than "Default", the "Preview" l...
Wed, 4 Nov, 2015 at 7:25 PM
Does Sortd Require IMAP?
Sortd used to require IMAP but no longer requires access as it now makes use of the Gmail API, which is more secure.
Fri, 15 Feb, 2019 at 12:45 PM
Does Sortd store my email?
Sortd does not store your email, but certain email information such as the Sender, Subject and Date are stored in Sortd when you drag an email into the orga...
Fri, 15 Feb, 2019 at 12:45 PM
Why does Sortd need Permissions?
Sortd uses the industry standard OAuth process to authenticate you and access your Google account. During the OAuth process you will be asked to give So...
Fri, 15 Feb, 2019 at 12:45 PM
Does Sortd work with other Chrome Extensions?
We have tested Sortd with various popular Chrome Extensions and we do try and keep them all working but its not possible to test them all so there may be so...
Fri, 16 Feb, 2018 at 3:18 PM
How do I ensure I have the latest version of Chrome Extension?
Goto the Chrome Menu Icon -> More Tools -> Extensions Ensure that "Developer mode" is enabled (top right) and then Click on 'Update...
Tue, 20 Feb, 2018 at 12:49 PM
Show Unread Filter does not show new incoming Email
When the 'Show Unread' filter in the Sortd inbox is applied new email will not be displayed and one will have to return to the normal Inbox view...
Wed, 9 Dec, 2015 at 12:46 PM