Unfortunately as there are so many Chrome Extensions available each changing and updating at their own cadence it is not possible for Sortd to be tested and verified against other Chrome Extensions. In most cases Sortd and any other Chrome Extension will work fine together and you should not have any problems. However in some cases Sortd and the other Chrome Extension may clash and cause each other to function incorrectly or possibly fail altogether. This is most likely with other Chrome Extensions that also integrate with Gmail itself.


If you are experiencing issues with Sortd and you have other Chrome Extensions installed we would recommend disabling all extensions to verify if the problem is caused by a possible extension clash or for other reasons. The best way to be sure of this is to run Sortd in a new clean Chrome profile without any other extensions having been ever installed.


I have Gmail extensions that I'm no longer using and would prefer to use Sortd


If you have any extensions installed that you don't actively use, we would recommend disabling them in order to ensure that you have a seamless experience with Sortd.  You can get to your extensions by going to the Chrome Menu > More Tools > Extensions and disabling the ones you don't use one by one.


I want to use Sortd together with another extension I already use


If you would like to use Sortd with another extension simultaneously we cannot guarantee that they will work together - so feel free to try, but if they conflict your only real option would be to install Sortd on a different Chrome profile.


If you aren't sure how to do that you can read this but the short version is that you will see either your name or something like 'Person 1' at the top right of your Chrome Browser - click on that and create a new Person. Then from the new profile please install Sortd again (just make sure you have switched to the new profile first). It will open Gmail automatically and you'll have to sign in again.


Chrome Extensions that explicitly conflict

If when looking at your installed extensions you see an error like that displayed below, it means that one or more extensions are clashing with Sortd. Both Sortd and the other extension may continue to work, but it is likely that some functionality will fail.

 

Note that if you see the error above for the Sortd Chrome Extension then you will need to uninstall it and re-install it.



Click here to notify us of a particular app or extension you are having an issue with