Product FAQ

Frequently Asked Question on how to use Sortd and/or use certain features

How do I hide / close Sortd and get back to regular Gmail?
Sortd shows a grey tab button on the right hand side of the Gmail screen (mid way down). Clicking the button will open Sortd into Fullscreen Mode. The dropd...
Tue, 9 Jan, 2018 at 11:53 AM
Why is Archiving and Deleting in Sortd slightly Different from Gmail?
One of the challenges of Sortd is that the behaviour of delete and archive is treated differently between Gmail and task managem...
Tue, 3 Aug, 2021 at 11:23 AM
Can I filter incoming emails to lists in Sortd? Can I associate Labels with Lists?
THIS IS NO LONGER VALID. Use Sortd Automation rules to create Sortd tasks on a list from your incoming email. ---- Sortd Lists are not directly ass...
Mon, 26 Apr, 2021 at 4:47 PM
Does Sortd work with Conversation View turned Off?
No it unfortunately doesn't.  It's worth noting that Gmail's default is Conversation View ON and we recommend using it that way.  Over the ye...
Fri, 3 Dec, 2021 at 10:26 AM
How can I prevent email threads I have assigned to a list from appearing in my Inbox again?
When a new email arrives on an email thread (conversation) that you have already added to one of your lists it will appear in your Inbox (because of the new...
Thu, 20 Aug, 2015 at 7:32 PM
How Do I Change whether Sortd or Gmail Load by Default?
You can change whether Sortd loads by default or whether the standard Gmail interface loads when you start Gmail. To do this open Sortd in Fullscreen mode a...
Fri, 29 Jun, 2018 at 3:15 PM
How can I create a new Label/Folder in Sortd?
Unfortunately you cannot create labels/folders in Sortd. You can return to Gmail and create the label there and Sortd will see it after a few minutes.
Thu, 17 Sep, 2020 at 4:44 PM
Can I see my Sortd tasks on my mobile phone?
The Sortd Mobile app is still very new and doesn't yet contain the complete Sortd feature set, nor is it meant to be a replacement to your everyday ...
Wed, 16 Mar, 2016 at 11:00 PM
How do I Ungroup/Un-merge Tasks?
To be able to ungroup emails from a task, the 'show email details in lists' setting needs to be on so you can see the which emails are in the grou...
Mon, 1 Mar, 2021 at 8:39 AM
What do the Sortd labels do / How do I add email from Mobile?
THIS IS NO LONGER VALID. Use the Sortd Gmail AddOn to add an email to your Sortd board directly from inside the Gmail Mobile App. ---- Each of your ...
Mon, 26 Apr, 2021 at 4:45 PM