Product FAQ

Frequently Asked Question on how to use Sortd and/or use certain features

Why is Archiving and Deleting in Sortd slightly Different from Gmail?
One of the challenges of Sortd is that the behaviour of delete and archive is treated differently between Gmail and task management systems, i.e. archiving...
Thu, 17 Sep, 2020 at 4:34 PM
Can I filter incoming emails to lists in Sortd? Can I associate Labels with Lists?
Sortd Lists are not directly associated with Gmail labels, therefore unfortunately you cannot filter email into Sortd lists in the same way that you might...
Sat, 1 Jul, 2017 at 12:17 PM
Does Sortd work with Conversation View turned Off?
Gmail allows users to turn Conversation View Off, which means that each new email is standalone and not grouped into an Email Thread or Conversation as is t...
Wed, 9 Dec, 2015 at 12:10 PM
How can I prevent email threads I have assigned to a list from appearing in my Inbox again?
When a new email arrives on an email thread (conversation) that you have already added to one of your lists it will appear in your Inbox (because of the new...
Thu, 20 Aug, 2015 at 7:32 PM
How Do I Change whether Sortd or Gmail Load by Default?
You can change whether Sortd loads by default or whether the standard Gmail interface loads when you start Gmail. To do this open Sortd in Fullscreen mode a...
Fri, 29 Jun, 2018 at 3:15 PM
How can I create a new Label/Folder in Sortd?
Unfortunately you cannot create labels/folders in Sortd. You can return to Gmail and create the label there and Sortd will see it after a few minutes.
Thu, 17 Sep, 2020 at 4:44 PM
Can I see my Sortd tasks on my mobile phone?
The Sortd Mobile app is still very new and doesn't yet contain the complete Sortd feature set, nor is it meant to be a replacement to your everyday ...
Wed, 16 Mar, 2016 at 11:00 PM
How do I Ungroup/Un-merge Tasks?
Unfortunately at the moment one can only ungroup emails from a task if one is in the mode where the setting 'show email details in lists' is turne...
Thu, 17 Sep, 2020 at 4:55 PM
What do the Sortd labels do / How do I add email from Mobile?
Each of your Sortd lists has a corresponding Gmail label (all nested under one label "- Sortd ✔") that was created when you signed up. How...
Wed, 16 Mar, 2016 at 11:11 PM
Can I synchronize my Sortd Tasks with other apps?
At the moment Sortd Tasks can not be synchronized to any 3rd party tools.
Thu, 17 Sep, 2020 at 4:57 PM