Product FAQ

Frequently Asked Question on how to use Sortd and/or use certain features

What do the colored flags / ribbons in my Inbox mean?
If you drag an email to one of your Sortd lists it will be removed from your Sortd Inbox and added to the list you dragged it to (i.e. moved from your Inbox...
Thu, 23 Sep, 2021 at 12:10 AM
Why can't I create a new board?
Each plan has a maximum number of boards you can create. The Pro plan allows you to create a maximum of 3 boards (that only you will be able to see and...
Wed, 17 Jan, 2018 at 11:48 PM
My Free Trial has expired. How do I purchase / upgrade?
When your free trial on any of the plans expires you will see a green bar at the bottom of the screen asking you to purchase.  If you click on the purchase ...
Fri, 7 Jan, 2022 at 11:38 AM
How do I turn off reminders?
When you set a date (or a Next Step), Sortd will automatically add a reminder for that date (set to notify you at 7am by default).  If, for example, you hav...
Mon, 29 Jan, 2018 at 5:41 PM
How do I change my Credit Card details?
Open Sortd in Full Screen mode Go to Settings (icon at the bottom left) Click on the Account, Teams and Users tab Click on an Organization (in blue text...
Thu, 10 Mar, 2022 at 10:48 AM
How do the Sortd Chrome Extension and the Sortd Gmail add-on work together?
If you have the Sortd Gmail add-on (which you would have downloaded from the G-Suite marketplace), you should still install the Sortd Chrome Extension (whic...
Thu, 22 Feb, 2018 at 5:00 PM
How do I find Snoozed emails?
When you Snooze an email Sortd archives the email and later unarchives it at the specified date.  If you want to see a list of emails that are still in a sn...
Thu, 15 Mar, 2018 at 2:52 PM
Email tracking in relation to EU citizens and GDPR
As of May 2018, the EU’s new privacy law, GDPR, enforces new rules for cold email and email tracking. Fortunately, Sortd helps you play by the new rules. To...
Thu, 21 Jun, 2018 at 2:59 PM
How does email tracking work?
When you compose or reply to an email, you’ll notice an icon next to the Send button that looks like this:   Enabling / Disabling   To track emails...
Tue, 5 Jun, 2018 at 4:40 PM
How do I enable Email Sharing?
BETA FEATURE IN TESTING- What is shared email? Shared Email is a powerful Sortd feature that allows you and your team to naturally manage: Email c...
Mon, 17 Aug, 2020 at 1:19 PM