Product FAQ

Frequently Asked Question on how to use Sortd and/or use certain features

How do the various Sortd pricing plans work?
Most of what you need to know about the Sortd price plans is on the Pricing page, but to better explain how the pricing model works... There are 2 premi...
Fri, 9 Mar, 2018 at 12:23 PM
I don't remember selecting a paid plan. Why am I on a free trial?
When you install the Sortd Chrome Extension you will go through a sign-up process that will ask you what you want to use Sortd for.  If you select either Sa...
Wed, 10 Jan, 2018 at 6:40 PM
How can I tell which plan I'm on and change my plan?
Open Sortd in full screen mode using the Sortd button on the right.  Then go to Settings > Account - you will see a list of Organizations linked to your...
Sun, 11 Mar, 2018 at 9:07 PM
Why can't I create a new board?
Each plan has a maximum number of boards you can create. The Pro plan allows you to create a maximum of 3 boards (that only you will be able to see and...
Wed, 17 Jan, 2018 at 11:48 PM
My Free Trial has expired. How do I purchase?
When your free trial on any of the plans expires you will see a green bar at the bottom of the screen asking you to purchase.  If you click on the purchase ...
Tue, 6 Feb, 2018 at 3:27 PM
How do I turn off reminders?
When you set a date (or a Next Step), Sortd will automatically add a reminder for that date (set to notify you at 7am by default).  If, for example, you hav...
Mon, 29 Jan, 2018 at 5:41 PM
How do I change my Credit Card details?
Open Sortd in Full Screen mode Go to Settings (icon at the bottom left) Click on the Account tab Click on an Organization (i.e Luther's Team) Clic...
Wed, 14 Aug, 2019 at 11:09 AM
How do the Sortd Chrome Extension and the Sortd Gmail add-on work together?
If you have the Sortd Gmail add-on (which you would have downloaded from the G-Suite marketplace), you should still install the Sortd Chrome Extension (whic...
Thu, 22 Feb, 2018 at 5:00 PM
How do I find Snoozed emails?
When you Snooze an email Sortd archives the email and later unarchives it at the specified date.  If you want to see a list of emails that are still in a sn...
Thu, 15 Mar, 2018 at 2:52 PM
Email tracking in relation to EU citizens and GDPR
As of May 2018, the EU’s new privacy law, GDPR, enforces new rules for cold email and email tracking. Fortunately, Sortd helps you play by the new rules. To...
Thu, 21 Jun, 2018 at 2:59 PM