In this article, we'll walk you through how to share your Console Logs or Network Tab logs with the Sortd team. Trust us, it'll be a breeze - you'll be done in under a minute. 


Let's go straight to what you need:


1. Sharing Your Console Logs

  1. Open the Javascript Console in the tab where Gmail (with Sortd) is running.  To do that press Cmd-Alt-J on Mac OS or Ctrl-SHIFT-J on Windows should open the Javascript Console. On Mac OS If you have Menu you can open the console by going to the View menu (at the top of your screen) -> Developer -> Javascript Console. On Windows you have to select the triple dot menu on the right select "More Tools -> Developer Tools" and then select the console tab.
  2. Refresh your Gmail browser tab.
  3. Try to reproduce the problem you are having.
  4. You will see a stream of messages - right-click, select Save As and save the log to a file.
  5. Navigate to the folder where you exported the log and send it to us (team@sortd.com or the person you were dealing with).


This is what the Javascript console will look like:


2. Sharing your Network logs

  1. Open the Javascript Console in the tab where Gmail (with Sortd) is running.  To do that press Cmd-Alt-J on Mac OS or Ctrl-SHIFT-J on Windows should open the Javascript Console. On Mac OS If you have Menu you can open the console by going to the View menu (at the top of your screen) -> Developer -> Javascript Console. On Windows you have to select the triple dot menu on the right select "More Tools -> Developer Tools" and then select the console tab.
  2. Switch to the Network Tab (see the screenshot)
  3. Refresh your Gmail browser tab.
  4. Try to reproduce the problem you are having.
  5. You will see a stream of messages - right-click, select "Save All as HAR" and save the file.
  6. Navigate to the folder where you exported the log and send it to us (team@sortd.com or the person you were dealing with).


This is what the Javascript Network Tab will look like: