Technical Assistance/ Problem Solving

Technical Assistance and answers to commonly requested technical issues

Creating a New Chrome Profile
In Chrome goto the menu “People->Add Person” and create a new ”test” chrome profile. Alternatively if Menus are not enabled look for the  avatar (normall...
Tue, 20 Feb, 2018 at 9:13 AM
Sending a transcript of your Javascript Console to Sortd support
Open the Javascript Console in the tab where Gmail (with Sortd) is running.  Cmd-Alt-J on Mac OS or Ctrl-SHIFT-J on Windows should open the Javascript Cons...
Fri, 2 Mar, 2018 at 10:10 AM
How can I clear, delete or remove Sortd cookies, cache and/or site data?
If you encounter problems with Sortd it may be necessary or helpful to try clearing Sortd Cookies and cached data. It is best to close your Gmail/Sortd tab...
Wed, 14 Aug, 2019 at 11:11 AM
How do I load into Gmail rather than Inbox?
Some users are automatically being redirected to Google Inbox even though they have gone to gmail.com or mail.google.com (NOTE: As of July 2018, Gmail is n...
Thu, 5 Jul, 2018 at 12:44 PM
Troubleshooting Steps if Sortd isn't working properly
Here is a methodical list of steps that you can follow if you have tried a few things and can't get Sortd to work: 1. Ensure no other Chrome Extens...
Mon, 14 May, 2018 at 11:38 AM
Sortd was working but I'm now having problems, what can I do?
If Sortd was working previously and you've started experiencing problems, it could be one of a number of things.  Here's a step by step guide of w...
Tue, 20 Feb, 2018 at 9:36 AM
When will my subscription be cancelled?
While you may cancel your subscription at any time, Sortd works on a recurring subscription and you will have access to paid features until the end of your ...
Mon, 5 Mar, 2018 at 8:50 AM
Enabling 3rd party Cookies for Sortd
Sortd needs 3rd party cookies to be enabled for *.sortd.com, please either enable 3rd Party Cookies in Google Chrome or add an exception to allow 3rd party ...
Tue, 13 Mar, 2018 at 10:45 AM
The conversation you requested no longer exists
UPDATE: Gmail's team are aware of this issue.  It has been reported by a few other companies.  Google recently emailed Sortd to say that they are curre...
Thu, 21 Jun, 2018 at 3:05 PM
Email Tracking options - track all email opens except your own
Sortd's email tracking feature lets you know when someone has read your emails.  With email tracking, you'll be able to know exactly when a...
Thu, 21 Jun, 2018 at 2:54 PM