Technical Assistance/ Problem Solving

Technical Assistance and answers to commonly requested technical issues

Creating a New Chrome Profile
In Chrome goto the menu “People->Add Person” and create a new ”test” chrome profile. Alternatively if Menus are not enabled look for the  avatar (normall...
Tue, 20 Feb, 2018 at 9:13 AM
Sending a transcript of your Javascript Console to Sortd support
Open the Javascript Console in the tab where Gmail (with Sortd) is running.  Cmd-Alt-J on Mac OS or Ctrl-SHIFT-J on Windows should open the Javascript Cons...
Fri, 2 Mar, 2018 at 10:10 AM
How can I clear, delete or remove Sortd cookies, cache and/or site data?
If you encounter problems with Sortd it may be necessary or helpful to try clearing Sortd Cookies and cached data. It is best to close your Gmail/Sortd tab...
Wed, 14 Aug, 2019 at 11:11 AM
Troubleshooting Steps if Sortd isn't working properly
Here is a methodical list of steps that you can follow if you have tried a few things and can't get Sortd to work: 1. Ensure no other Chrome Extens...
Tue, 22 Sep, 2020 at 10:46 AM
Sortd was working but I'm now having problems, what can I do?
If Sortd was working previously and you've started experiencing problems, it could be one of a number of things.  Here's a step by step guide of w...
Thu, 17 Sep, 2020 at 10:08 AM
When will my subscription be cancelled?
While you may cancel your subscription at any time, Sortd works on a recurring subscription and you will have access to paid features until the end of your ...
Mon, 5 Mar, 2018 at 8:50 AM
Enabling 3rd party Cookies for Sortd
Sortd needs 3rd party cookies to be enabled for *.sortd.com, please either enable 3rd Party Cookies in Google Chrome or add an exception to allow 3rd party ...
Tue, 13 Mar, 2018 at 10:45 AM
Email Tracking options - track all email opens except your own
Sortd's email tracking feature lets you know when someone has read your emails.  With email tracking, you'll be able to know exactly when a...
Wed, 11 Mar, 2020 at 10:46 AM
How do I enable desktop notifications for reminders?
Go to Chrome Settings > Content Settings > Notifications Add https://app.sortd.com:443 to the Allow list. Remove any Sortd entries from the Block l...
Tue, 5 Jun, 2018 at 11:52 AM
I am seeing an error message that says 'Unable to contact Sortd'
Due to technical reasons, you may receive the following error message if your browser is unable to contact Sortd. Follow the steps below to try resolv...
Thu, 3 Sep, 2020 at 3:28 PM